Refund Policy for Peloric Health

At Peloric Health, we are committed to ensuring a transparent, fair, and patient-centered experience. We understand that circumstances may change and strive to accommodate refund requests in a manner that reflects our values of integrity and service excellence. This Refund Policy outlines the terms under which refunds may be granted for telehealth consultations and prescription services offered through our platform.

 
1. Eligibility for Full Refunds

You may be eligible for a full refund under the following conditions:

  • The consultation is canceled prior to a provider initiating a clinical review of your medical information.
  • A payment was submitted in error, including duplicate transactions.
  • The consultation is not completed within forty-eight (48) hours of submission of all required intake forms, and you no longer wish to proceed with the service.
  • The provider determines, after completing your consultation, that the requested treatment is not clinically appropriate and declines to issue a prescription.

When eligible, full refunds will be issued to the original method of payment within five to seven (5–7) business days following approval of the refund request.

 
2. Eligibility for Partial Refunds or Credits

Partial refunds or service credits may be considered in the following situations:

  • The prescribed medication has not shipped within fourteen (14) business days of fulfillment and no tracking information is available.
  • A medication shipment arrives with a verified error, such as an incorrect medication, dosage, or quantity, not attributable to patient error.
  • You experience a medically documented adverse or allergic reaction to the prescribed medication and discontinue use within seven (7) calendar days of receipt.

In such cases, the amount refunded or credited will depend on the nature of the issue and whether the medication can be returned (where applicable and permitted by law). Requests for partial refunds must be submitted within ten (10) days of shipment arrival or consultation completion.

 
3. Non-Refundable Situations

The following scenarios are not eligible for a refund:

  • A provider completes the consultation and issues a prescription, and the pharmacy has begun processing the order.
  • You fail to complete the required medical intake forms or do not respond to follow-up questions from the provider after initiating the consultation.
  • You change your mind after the provider has completed the consultation and/or a prescription has been issued.
  • You refuse delivery of an accurately fulfilled prescription for reasons unrelated to service error or clinical suitability.
 
4. Process for Requesting a Refund

To initiate a refund request, please email support@pelorichealth.com and include the following information:

  • Your full name and the email address associated with your account.
  • The date of your transaction or consultation.
  • A brief description of the reason for your request, along with any relevant documentation or screenshots.

All refund inquiries will be reviewed by our support team and, where appropriate, escalated to clinical or operational leadership for resolution. We aim to respond to all refund requests within three (3) business days of receipt of all required information.

 
5. Policy Updates

Peloric Health reserves the right to amend this Refund Policy at any time, consistent with applicable laws and best practices. Material changes will be posted on our website with an updated effective date. Continued use of our services following such changes constitutes your acceptance of the revised policy.